Mercedes-Benz USA (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systemsuding the cross-traffic alert that applies the brakes automatically in certain driving situations.
Mercedes-Benz USA – Software May Deactivate Emergency Braking System
Affected models: Mercedes-Benz CLE, Mercedes-Benz E-Class
| Report Received Date | 20240913 |
| NHTSA ID | 24V688000 |
| Consequence Summary | An automatic emergency braking system that does not function as intended can increase the risk of a crash. |
| Corrective Action | The MBUX multimedia system software and parking control unit settings will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, and November 1, 2024, and Phase 2 interim letters will be mailed November 5, 2024. Interim letters, notifying owners of the safety risk, were mailed November 5, 2024. A second notice will be sent once the final remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372. |
| Recall Code | NR (Not Reported) |
| Potentially Affected | 2025 |
| Fire Risk When Parked | No |
| Do Not Drive | No |
| Recall Link | Go to Recall (https://www.nhtsa.gov/recalls?nhtsaId=24V688000) |
What the owner should do?
You can check if your specific car is affected by a recall by entering your Vehicle Identification Number (VIN) on the NHTSA website. The VIN is a unique code that identifies your vehicle and can be found on your car's registration, insurance documents, or near the base of the windshield on the driver's side.
If the recall involves your car, you should make immediate contact with a dealer or workshop that’s been officially authorised to perform repairs on behalf of the manufacturer and ask for the details.
This notification is purely informative for the vehicle type you have selected. As these deficiencies often relate to specific components (engine type, bodywork, equipment), the recall may not apply to all vehicles of this type. For more detailed information on possible recalls for your vehicle, please contact an authorised workshop.
More Mercedes-Benz USA Recalls
Recalls in Europe: Car-Recalls.eu