Mercedes-Benz USA. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Mercedes-Benz USA – Inaccurate Vehicle Location for Emergency Services
Report Received Date | 11/01/2019 |
NHTSA ID | 19V787000 |
Consequence Summary | An inaccurate vehicle location may delay emergency responders, increasing the risk of injury. |
Corrective Action | MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008. |
Recall Code | 2019120008 |
Potentially Affected | 24226 |
Fire Risk When Parked | No |
Do Not Drive | No |
Recall Link | Go to Recall (https://www.nhtsa.gov/recalls?nhtsaId=19V787000) |
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