Mercedes-Benz USA (MBUSA) is recalling certain 2016 – 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Mercedes-Benz USA – Inaccurate Vehicle Location for Emergency Services
Affected models: Mercedes-Benz A-Class, Mercedes-Benz AMG GT, Mercedes-Benz B-Class, Mercedes-Benz CLA, Mercedes-Benz CLS, Mercedes-Benz E-Class, Mercedes-Benz G-Class, Mercedes-Benz GLA, Mercedes-Benz GLB, Mercedes-Benz GLC, Mercedes-Benz GLE, Mercedes-Benz GLS, Mercedes-Benz S-Class, Mercedes-Benz SL, Mercedes-Benz SLC
| Report Received Date | 20210205 |
| NHTSA ID | 21V058000 |
| Consequence Summary | Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash. |
| Corrective Action | MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025. |
| Recall Code | 2021020025 |
| Potentially Affected | 1292258 |
| Fire Risk When Parked | No |
| Do Not Drive | No |
| Recall Link | Go to Recall (https://www.nhtsa.gov/recalls?nhtsaId=21V058000) |
What the owner should do?
You can check if your specific car is affected by a recall by entering your Vehicle Identification Number (VIN) on the NHTSA website. The VIN is a unique code that identifies your vehicle and can be found on your car's registration, insurance documents, or near the base of the windshield on the driver's side.
If the recall involves your car, you should make immediate contact with a dealer or workshop that’s been officially authorised to perform repairs on behalf of the manufacturer and ask for the details.
This notification is purely informative for the vehicle type you have selected. As these deficiencies often relate to specific components (engine type, bodywork, equipment), the recall may not apply to all vehicles of this type. For more detailed information on possible recalls for your vehicle, please contact an authorised workshop.
More Mercedes-Benz USA Recalls
Recalls in Europe: Car-Recalls.eu