Mercedes-Benz USA (MBUSA) is recalling certain 2021 Maybach S 580 4MATIC, S 500 4MATIC, and S 580 4MATIC vehicles. The emergency call system may fail to place an automatic or manual call and may not provide the vehicle location as intended.
Mercedes-Benz USA – Disabled Emergency Call System
Affected models: Mercedes-Benz Maybach, Mercedes-Benz S-Class
| Report Received Date | 20241025 |
| NHTSA ID | 24V807000 |
| Consequence Summary | A disabled emergency call system that prevents a vehicle occupant from contacting emergency services or fails to identify the vehicle location, can delay emergency responders and increase the risk of injury. |
| Corrective Action | Dealers will update the communication module software, free of charge. Owner notification letters are expected to be mailed December 24, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. |
| Recall Code | NR (Not Reported) |
| Potentially Affected | 21 |
| Fire Risk When Parked | No |
| Do Not Drive | No |
| Recall Link | Go to Recall (https://www.nhtsa.gov/recalls?nhtsaId=24V807000) |
What the owner should do?
You can check if your specific car is affected by a recall by entering your Vehicle Identification Number (VIN) on the NHTSA website. The VIN is a unique code that identifies your vehicle and can be found on your car's registration, insurance documents, or near the base of the windshield on the driver's side.
If the recall involves your car, you should make immediate contact with a dealer or workshop that’s been officially authorised to perform repairs on behalf of the manufacturer and ask for the details.
This notification is purely informative for the vehicle type you have selected. As these deficiencies often relate to specific components (engine type, bodywork, equipment), the recall may not apply to all vehicles of this type. For more detailed information on possible recalls for your vehicle, please contact an authorised workshop.
More Mercedes-Benz USA Recalls
Recalls in Europe: Car-Recalls.eu