Ford Motor Company – Driveshaft Coupling May Fail

Ford Motor Company (Ford) is recalling certain 2015-2017 Transit vehicles. This recall includes all full-size Transit vehicles previously recalled under 17V-408 except ones that received mechanical universal joint (u-joint) as a remedy and any 156″ or 178″ wheelbase Chassis Cab and Cut-Away bodies models. The flexible coupling connecting the transmission to the driveshaft may prematurely fail.


Affected models:

Report Received Date 20191025
NHTSA ID 19V767000
Consequence Summary If the coupling fails, the vehicle will not be able to move under its own power and the disconnected driveshaft may impact and damage the brake and fuel lines. Additionally, the separated driveshaft may allow the vehicle to roll if the vehicle is exited when the transmission is in 'Park' but the parking brake is not applied. These scenarios may increase the risk of a crash or injury.
Corrective Action Ford will notify owners, and as an interim repair, dealers will replace the flexible coupling every 40,000 miles until the final remedy is available. The final remedy will consist of installation of a driveshaft front section equipped with a mechanical u-joint in place of the flexible coupling. These repairs will be made free of charge. Owner notification letters were mailed on April 1, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S38. Note: This recall supersedes recall number 17V-408.
Recall Code 19S38
Potentially Affected 293558
Fire Risk When Parked No
Do Not Drive No
Recall Link Go to Recall (https://www.nhtsa.gov/recalls?nhtsaId=19V767000)

What the owner should do?

You can check if your specific car is affected by a recall by entering your Vehicle Identification Number (VIN) on the NHTSA website. The VIN is a unique code that identifies your vehicle and can be found on your car's registration, insurance documents, or near the base of the windshield on the driver's side.

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If the recall involves your car, you should make immediate contact with a dealer or workshop that’s been officially authorised to perform repairs on behalf of the manufacturer and ask for the details.

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