Smeal Holding – False Activations of the Touchscreen display

Smeal Fire Apparatus Co. (Smeal) is recalling certain 2015-2016 Aerial fire apparatus vehicles manufactured October 1, 2015, to August 31, 2015, equipped with Class 1 Ultraview Touchscreens manufactured by Hale Products. These touchscreens may experience false switch activations that can happen without the operator’s knowledge causing accessories to turn on or off, affecting vehicle performance.


Report Received Date 09/14/2016
NHTSA ID 16V663000
Consequence Summary The unintended turning on or off of accessories such as emergency beacons or automatic snow chains can increase the risk of a crash.
Corrective Action Smeal will notify owners, and dealers will reprogram the unit's software, free of charge. The recall began on October 18, 2016. Owners may contact Smeal customer service at 1-877-415-8628, option 1 for Smeal, then option 4 for Direct Customer Service.
Recall Code NR (Not Reported)
Potentially Affected 6
Fire Risk When Parked No
Do Not Drive No
Recall Link Go to Recall (https://www.nhtsa.gov/recalls?nhtsaId=16V663000)

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