Mercedes-Benz USA – Infotainment System May Cause Driver Distraction

Mercedes-Benz USA (MBUSA) is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.

Affected models: Mercedes-Benz EQS, Mercedes-Benz S-Class

Report Received Date	20211129
NHTSA ID	21V931000
Consequence Summary	Driver distraction can increase the risk of a crash.
Corrective Action	MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
Recall Code	2022010003
Potentially Affected	227
Fire Risk When Parked	No
Do Not Drive	No
Recall Link	Go to Recall (https://www.nhtsa.gov/recalls?nhtsaId=21V931000)

What the owner should do?

You can check if your specific car is affected by a recall by entering your Vehicle Identification Number (VIN) on the NHTSA website. The VIN is a unique code that identifies your vehicle and can be found on your car's registration, insurance documents, or near the base of the windshield on the driver's side.

If the recall involves your car, you should make immediate contact with a dealer or workshop that’s been officially authorised to perform repairs on behalf of the manufacturer and ask for the details.

This notification is purely informative for the vehicle type you have selected. As these deficiencies often relate to specific components (engine type, bodywork, equipment), the recall may not apply to all vehicles of this type. For more detailed information on possible recalls for your vehicle, please contact an authorised workshop.

More Mercedes-Benz USA Recalls

Recalls in Europe: Car-Recalls.eu