Mercedes-Benz USA (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA’s recall report for specific vehicle model details. An error in the communication module’s SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Mercedes-Benz USA – Disabled Emergency Call System
Affected models: Mercedes-Benz A-Class, Mercedes-Benz AMG GT, Mercedes-Benz C-Class, Mercedes-Benz CLA, Mercedes-Benz CLS, Mercedes-Benz E-Class, Mercedes-Benz G-Class, Mercedes-Benz GLA, Mercedes-Benz GLB, Mercedes-Benz GLC, Mercedes-Benz GLE, Mercedes-Benz GLS, Mercedes-Benz S-Class, Mercedes-Benz SL, Mercedes-Benz SLC
| Report Received Date | 20220520 |
| NHTSA ID | 22V365000 |
| Consequence Summary | A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury. |
| Corrective Action | The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022060005. |
| Recall Code | 2022060005 |
| Potentially Affected | 234918 |
| Fire Risk When Parked | No |
| Do Not Drive | No |
| Recall Link | Go to Recall (https://www.nhtsa.gov/recalls?nhtsaId=22V365000) |
What the owner should do?
You can check if your specific car is affected by a recall by entering your Vehicle Identification Number (VIN) on the NHTSA website. The VIN is a unique code that identifies your vehicle and can be found on your car's registration, insurance documents, or near the base of the windshield on the driver's side.
If the recall involves your car, you should make immediate contact with a dealer or workshop that’s been officially authorised to perform repairs on behalf of the manufacturer and ask for the details.
This notification is purely informative for the vehicle type you have selected. As these deficiencies often relate to specific components (engine type, bodywork, equipment), the recall may not apply to all vehicles of this type. For more detailed information on possible recalls for your vehicle, please contact an authorised workshop.
More Mercedes-Benz USA Recalls
Recalls in Europe: Car-Recalls.eu