Mercedes-Benz USA (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA’s recall report for specific vehicle model details. An error in the communication module’s SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Mercedes-Benz USA – Disabled Emergency Call System
Affected models: Mercedes-Benz A-Class, Mercedes-Benz AMG GT, Mercedes-Benz C-Class, Mercedes-Benz CLA, Mercedes-Benz CLS, Mercedes-Benz E-Class, Mercedes-Benz G-Class, Mercedes-Benz GLA, Mercedes-Benz GLB, Mercedes-Benz GLC, Mercedes-Benz GLE, Mercedes-Benz GLS, Mercedes-Benz S-Class, Mercedes-Benz SL, Mercedes-Benz SLC
Report Received Date | 20220520 |
NHTSA ID | 22V365000 |
Consequence Summary | A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury. |
Corrective Action | The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022060005. |
Recall Code | 2022060005 |
Potentially Affected | 234918 |
Fire Risk When Parked | No |
Do Not Drive | No |
Recall Link | Go to Recall (https://www.nhtsa.gov/recalls?nhtsaId=22V365000) |
What the owner should do?
You can check if your specific car is affected by a recall by entering your Vehicle Identification Number (VIN) on the NHTSA website. The VIN is a unique code that identifies your vehicle and can be found on your car's registration, insurance documents, or near the base of the windshield on the driver's side.
![Check recalls by VIN](/img/vin-code-check.jpg)
If the recall involves your car, you should make immediate contact with a dealer or workshop that’s been officially authorised to perform repairs on behalf of the manufacturer and ask for the details.
More Mercedes-Benz USA Recalls
Recalls in Europe: Car-Recalls.eu